TERMS & CONDITIONS

1. About these terms

These terms apply to travel services arranged by The Travel Co Global Ltd, trading as The Travel Co. ("we", "us" or "our"). Please read them before booking. They form part of your contract together with your quotation, booking confirmation, invoice, itinerary and any supplier terms brought to your attention.

The person making the booking must be at least 18, have authority to accept these terms for everyone named in the booking, ensure all information supplied is accurate, and pass relevant information to the travelling party. If there is any inconsistency, your booking confirmation and any mandatory legal rights take priority.

2. Our role and your contract

We create tailor-made itineraries using services supplied by independent third parties, which may include airlines, hotels, villas, cruise lines, tour operators, transfer companies, car-hire businesses, ticketing providers, local agents and activity operators ("Suppliers").

Our legal role depends on what you book and will be identified in your booking documents. We may act as an organiser of a package, as principal for a service, or as an agent introducing you to a Supplier. Where we act as agent, your contract for that travel service is with the named Supplier and its booking conditions also apply. Where we organise a package, we accept the responsibilities imposed on organisers by applicable package travel law. Nothing in these terms removes rights that cannot lawfully be excluded.

3. Quotations and booking formation

Quotations are subject to availability and may change until the booking is confirmed. Airfares, accommodation rates, taxes, exchange rates and Supplier charges can change without notice. A contract is formed only when we issue written confirmation after receiving the required payment and Supplier confirmation. Please check all names, dates, destinations and services immediately. Names must match travel documents exactly. You are responsible for promptly reporting errors; amendment or cancellation charges may apply.

4. Prices and payment

Your confirmation states the price, deposit, payment schedule and accepted method. Unless stated otherwise, deposits are non-refundable because Suppliers may require immediate commitment. The balance must clear by the due date. If it does not, we may treat the booking as cancelled by you and apply the cancellation charges below.

Prices may exclude local resort fees, city taxes, visas, vaccinations, insurance, gratuities, baggage, meals or optional activities unless expressly included. Some services may be priced in another currency. Card issuers and banks may charge their own fees. Any price change after confirmation will be handled according to your booking type, applicable law and the relevant Supplier terms.

5. Changes requested by you

Change requests must be made in writing by the lead passenger. We will try to assist but cannot guarantee that a Supplier will permit a change. You must pay any Supplier charges, fare or price increase, non-refundable costs and our reasonable administration costs before the change is confirmed. Some flights, tickets, rooms, villas and promotional rates cannot be changed or transferred. A change of name or date may be treated as a cancellation and new booking.

6. Cancellation by you

The lead passenger must cancel in writing. Cancellation takes effect when we receive the request. The amount payable will depend on the booking, how close cancellation is to departure, irrecoverable Supplier charges and the terms disclosed at booking. Cancellation charges may be as much as 100% of the total price, particularly for flights, tickets, cruises, villas, special rates and tailor-made arrangements.

Where applicable law gives you a right to transfer a package to another traveller, reasonable notice and payment of resulting costs will be required. Travel bookings made for specific dates generally do not carry a standard consumer cooling-off period. You should arrange comprehensive insurance from the date of booking and submit eligible cancellation claims to your insurer.

7. Changes or cancellations by us or a Supplier

Travel arrangements can be changed or cancelled by Suppliers because of operational, safety, scheduling, weather, governmental or other circumstances. We will notify you as soon as reasonably possible after we learn of a material change and will explain available options under the terms and law applying to your booking.

For a package organised by us, your rights may include accepting a suitable alternative, receiving a price reduction or cancelling for a refund where a significant change is made before departure. For a booking where we act only as agent, the relevant Supplier's terms and applicable transport or consumer law determine your remedies, and we will provide reasonable assistance in communicating with that Supplier.

Airline schedules and flight numbers are not guaranteed. A delay, cancellation, downgrade, denied boarding, baggage issue or hotel disruption is primarily within the operating Supplier's control. You may have direct rights against the carrier or Supplier. Our reasonable assistance does not make us responsible for acts or omissions outside our contractual role.

8. Events beyond control

Except where applicable law provides otherwise, neither we nor a Supplier is liable to pay compensation for failure caused by unavoidable and extraordinary circumstances beyond the affected party's control, even if reasonable measures had been taken. Examples include severe weather, natural disasters, war, terrorism, civil unrest, epidemics, border closures, governmental action, airspace closure, industrial disputes, cyber incidents, utility failure and transport disruption. We will provide the assistance required by law, but you may need to pay associated accommodation, transport or other costs not recoverable from a Supplier or insurer.

9. Passports, visas and entry requirements

You are responsible for checking and meeting passport validity, visa, transit, immigration, customs, health, vaccination and entry requirements for every traveller and destination, including transit points. Requirements can change at short notice and vary by nationality, residence, age and personal circumstances. Information we provide is general guidance, not a guarantee or medical advice. Check official government and embassy sources and consult a qualified health professional in good time. We are not responsible where travel is prevented because a traveller lacks correct documents or does not satisfy official requirements.

10. Insurance and traveller responsibilities

You should obtain comprehensive insurance suitable for the itinerary from the date of booking, covering cancellation, curtailment, medical treatment and repatriation, delay, missed departure, baggage, activities and Supplier failure where available. You must disclose relevant circumstances to the insurer and understand exclusions.

Travellers must behave responsibly, follow laws and safety instructions, respect Supplier rules, and disclose mobility, medical, dietary or other needs before booking. Suppliers may refuse carriage or service where conduct is unsafe or disruptive. We are not responsible for resulting loss, and the traveller may be liable for costs or damage caused.

11. Accommodation, activities and special requests

Images, maps, star ratings, room descriptions and facilities are supplied for general guidance and may change. Ratings differ between countries and are not uniform guarantees. Check-in times, renovation, seasonal facilities, beaches, wildlife, weather and views may be outside our control. Special requests are passed on but are not guaranteed unless expressly confirmed as a contractual requirement. Activities may involve inherent risks; participation may require waivers, suitable fitness, insurance and compliance with local instructions.

12. Tickets and events

Event, sports, music and hospitality bookings may be subject to strict Supplier and venue rules, including named-ticket, age, resale, admission, dress and conduct requirements. Dates, times, performers, teams, seating and venues can change. Tickets may be non-refundable and replaceable only at the Supplier's discretion. Unless we are the organiser, the event itself is controlled by the promoter or venue, and remedies for cancellation or postponement are governed by their terms and applicable law.

13. Financial protection

Financial protection applies only where stated on your booking confirmation and to the extent described in the relevant protection documents. Not every service or booking type receives the same protection. ATOL protection generally applies only to eligible flight-inclusive arrangements and is evidenced by an ATOL Certificate, which you should read carefully. ABTA protection and standards apply only where the booking and contracting member fall within the applicable scheme. Nothing on our website should be read as extending statutory or scheme protection beyond its legal scope.

14. Complaints and assistance

If a problem occurs during travel, notify the relevant Supplier and us immediately so there is an opportunity to resolve it. Keep receipts, photographs and correspondence. If unresolved, send a written complaint to us promptly after returning, quoting your booking reference and providing supporting evidence. Delay in reporting may limit the ability to investigate or remedy the issue. We will handle complaints fairly and provide any assistance required by applicable package travel law.

15. Liability

We are responsible for providing the services we have agreed to provide with reasonable care and skill and, where we organise a package, for performance of the included travel services as required by law. We are not responsible for loss caused by you; by an unrelated third party where the event was unforeseeable or unavoidable; by unavoidable and extraordinary circumstances; or by a Supplier where we acted solely as a booking agent, except to the extent we failed to perform our own agency service with reasonable care and skill.

Our liability may be limited by international conventions and laws applying to carriers, hotels and other Suppliers, including limits for death, injury, delay and baggage. Where legally permitted, compensation for claims not involving death, personal injury, illness or damage caused intentionally or through negligence is limited to a maximum of three times the total price paid by the affected person for the relevant booking. We do not accept liability for indirect or consequential losses, loss of enjoyment beyond legally recoverable compensation, or business losses arising from a leisure booking.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability or statutory right that cannot legally be excluded or limited.

16. Website information and third-party links

We aim to keep website information accurate, but destinations, prices, availability and travel requirements change. Website content is general information and is not a binding offer or professional, medical, immigration or legal advice. External websites and booking platforms are operated independently. We are not responsible for their availability, security, content or separate transactions, although this does not affect responsibility we expressly accept in your confirmed booking.

17. Privacy and communications

We process personal information as described in our Privacy Policy. You agree that booking documents and important service messages may be sent electronically to the contact details supplied. You must tell us promptly if those details change and keep booking information secure.

18. General legal terms

If any provision is held invalid or unenforceable, the remaining provisions continue in effect. A delay in enforcing a right is not a waiver. No person other than a party to the booking contract may enforce these terms, except where applicable law says otherwise. We may update these website terms, but the booking terms accepted when your contract was formed will ordinarily continue to govern that booking unless a lawful change is agreed.

19. Governing law and jurisdiction

For bookings contracted with our UK company, these terms and any dispute are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, subject to any mandatory consumer right to bring proceedings in another part of the UK or your country of residence. If your confirmation identifies a different contracting entity or mandatory local law applies, the governing law and forum stated in that confirmation or required by law will apply.

20. Contact

Questions about a quotation, booking or these terms should be sent to info@thetravelco.co.uk. Include your booking reference where applicable.